SUCCESS = TIMELY APOLOGY

Day - Thrusday, Date - September 27, 2007, Time - 9 p.m., Location - Hotel Panchavati Gaurav. As Pradnya, Maitri, me and Yogendra finished our dinner and paid the bill, the chef of the hotel came to me and said the watchman who also do valet parking has dashed my car against the wall. Obviously, I was furious, and about to blast, when he quickly said that he apologize for the happening and that he would bear all the repair cost. And then he went on apologizing again and again, by stating it was just an accident and not the intentional ones. His apology sounds so very genuine that though I was upset, I was compelled to hold my anger.

Two days later, car was given to service center, and the mechanic told that damages would be to the tune of Rs.15,000/-. My wife Pradnya called the hotel back to let them know that damages are so much, and to work on how to pay it. The watchman and the chef started pleading that they can not afford to pay so much of repair costs, as it would be deducted from the watchman's salary and that his monthly salary is not more than Rs.3000. However, they went on apologizing, till the moment that my wife told them not to worry and we would bear the damages.

For this small experience and incident, one thing that I realize that an "apology" if it is sincere do have significant strength, and it can overcome the anger and any -ve energy. However, it is important that you apologize at the right moment, in right manner. If you think you are wrong don't wait - but apologize instantly. This can avoid lots of unnecessary complications, as well misunderstanding that could jeopardize your relationship. Thus, I believe that one of the significant yet unspoken sutra for success is "timely apology". Thus,

SUCCESS Timely Apology!